Frequently Asked Questions
Everything you need to know about your Amber Sound experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and in unused condition. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
Amber Sound accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all our electronic and hardware products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change or cancel, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.